Bosch expands remote service

Bosch expands remote service

Modern vehicle systems are becoming increasingly complex and pose challenges, especially for multi-brand workshops. It is not uncommon for service work to only be carried out using diagnostic equipment from the vehicle manufacturer. For these technically complex service tasks, Bosch offers fast and effective support with the Remote Diagnostics Service (RDS). Here, experienced Bosch experts remotely access the vehicle in the workshop for diagnostics and service work. Bosch is now adding new functions to its helpful workshop service and further expanding its coverage.

Until now, the workshop had to first book an appointment for the remote diagnostics service via the RDS customer portal or the ESI[tronic] Evolution diagnostic software from Bosch. The workshop employee can now also make an ad hoc request via chat. They are then placed in a virtual queue and served “on demand” as soon as an expert is available. For this purpose, the chat function, which was previously only offered in the RDS customer portal, has also been integrated into the ESI[tronic] Evolution. This gives the workshop the chance of short-term support if the next available appointment requires a longer waiting time. This immediate assistance increases the workshop's service readiness for diagnosis, maintenance and repairs, especially for time-critical customer orders. To ensure a high level of planning security, in addition to the immediate request, there is also the option of booking an appointment for the Remote Diagnostics Service, for which the Bosch expert will then reliably contact you.

In addition, Bosch is continually expanding the market coverage for the Remote Diagnostics Service. The focus is currently on Chinese manufacturers such as MG and BYD. Bosch is also working on ensuring that the Remote Diagnostics Service can also support service work on vehicles with DoIP (Diagnostic over Internet Protocol) in the future - initially for vehicles from Mercedes, Volvo and JLR. Thanks to the increasing market coverage through the ESI[tronic] Evolution diagnostic software together with the Remote Diagnostics Service, there is less and less need for workshops to seek the support of an authorized brand workshop for complex technical tasks. This ensures a faster and more efficient day-to-day work in the workshop.

To access the Remote Diagnostics Service, the vehicle must first be connected in the workshop to the special RDS 500 remote diagnostic device or the KTS 560 or 590 diagnostic module from Bosch via the OBD interface. After the workshop employee has logged in with their personal Bosch Single Key ID, they can request the remote diagnostics service in the RDS customer portal, via the ESI[tronic] Evolution diagnostic software or via the Workshop Service Assist app on their smartphone. At the agreed time or now “on demand”, the Bosch expert will contact you by phone or via chat to identify the problem. Live video communication is also possible using the Workshop Service Assist app. The Bosch expert then carries out the necessary diagnostics and adjustment work independently using the connected diagnostic module remotely, while the workshop employee can carry out other tasks.