Car trade: reduce downtime

Car trade: reduce downtime

Despite all the positive developments in motor vehicle trading companies, there are unfortunately “old behavioral problems” that simply do not want to go away. This includes the negligent handling of internal orders for the repair of used cars. This costs a lot of downtime and hinders the sale of cars. I really can't speak of random and one-off behavior on the part of those responsible for the workshop when it comes to constant postponements.

REVENUE GW SALES

In many companies, the GW manager or salesperson doesn't even get an appointment for the upcoming GW repairs. “The customer comes first,” is the tenor from the workshop. And this is intended to take the wind out of the sellers' sails. But let's be honest: the best customer in many automotive companies is the GW department or GW sales. During my consultations, I found out that the biggest revenue generator in the workshop is sales in general and GW sales in particular. The cars that are traded in have to be repaired very often.

SECRET MAJOR CUSTOMER

Let's imagine that a major customer wants to bring 250 cars into the workshop every year. I think you would lay out the red carpet for this customer and pamper him with special conditions. Rental cars, probably free of charge, and pick-up and delivery services would be offered to attract this “super customer”. But you let your own GW department wait and wait and wait for repairs. Although, objectively speaking, this “major customer” is already there. Despite all the criticism of the workshop, it is fair to say that sometimes staff shortages and a shortage of lifting platforms prevent a quick appointment. However, it is permissible to ask what one would then say to a major external customer. You certainly wouldn’t say: “You’ll just have to wait until we have time again!” The internal GW department is handled in exactly the same way.

“No seller likes to offer a GW with broken brakes, warning lights in the display and a dirty interior.”

AVOID LONG STANDING TIMES

If the associated long service lives did not pose a threat to yield, then the issue could simply be ignored. Unfortunately, it is not uncommon for used cars to stand for 20 or 30 days before they are ready for use. And during this time GW are standing around in the corner. No seller likes to offer such used cars with e.g. B. broken brakes, warning lights in the display and dirty interior. But now we know that the most money is made in the first 90 days.

TIGHT ORGANIZATION

So what is to be done? Maybe those responsible for organizing the workshop will check the appointments and think about expanding the number of lift spaces. The capacity utilization of a workshop also has to do with customer care; perhaps not everything that is possible has been done yet. Good news at the end: There are actually companies that are organized so tightly that a more even workload is achieved. The downtime of the GW before the license to play has fallen to an average of seven working days. A car dealership is like a football team: one for all and all for one. With this in mind, I wish everyone happy work.