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Digital helpers in car dealerships and workshops
Better customer communication, less administrative effort, faster processes – digital software solutions for car dealerships and workshops promise all this and much more. Here you can find out how you can find the best for your business from the overabundance of programs.
Digital helpers in car dealerships and workshops
First, it is important to analyze everyday processes and identify stumbling blocks and time wasters. For example, if you run a small, independent vehicle workshop, have a full order book and are behind on data management, accounting and ordering, a relatively simple and inexpensive accounting program that is tailor-made for vehicle workshops can help you. If, on the other hand, you run a multi-brand car dealership with an attached workshop and a double-digit number of employees, you would be well advised to purchase a dealer management system (DMS) that supports you in handling the various business processes. There are a variety of software solutions on the market today for both of the examples mentioned as well as for all intermediate stages. In any case, it is worth comparing several offers with each other. There are differences not only in the running costs but also in the clarity, usability and complexity of the installation.
Workshop 4.0
Since the digitalization of vehicles is progressing rapidly, independent workshops also have to keep up in order to remain competitive. Defects in modern vehicles are now analyzed using digital diagnostic devices, and updates to the electronic systems are installed via a telematics connection. Customers can be informed about upcoming repairs and maintenance via a mobile phone app and can book the corresponding order online. The digital helper in the workshop then registers the appointment, plans workshop capacities and working hours, orders the corresponding spare parts and reserves a replacement vehicle for the customer. Conclusion: The boss and his employees are relieved of the bureaucratic burden and can concentrate more on that aspect of their business that no computer can ever replace: maintaining good customer relationships.
Checklist: This is what a DMS should be able to do
Car trade
- Erfassung und Verwaltung der Kundenanfragen
- Lagerverwaltung
- Bestellwesen
- Händlerfahrzeug- & Zulassungsverwaltung
- Finanzbuchhaltung
- Kassenverwaltung
- Faktura
- Mahnwesen
- Personalverwaltung & Zeiterfassung
- Verkäufersteuerung & -unterstützung
- Preis- und Angebotsgestaltung
- Verwaltung von Anzeigen auf Onlinebörsen
- Marketing & CRM
- Statistik
Workshop
- Terminplaner mit Online-Buchung
- Auftragsabwicklung
- Teilebestellung
- Fahrzeugbewertung
- Schadenskalkulation
- Ersatzteilbörsen durchsuchen
- Finanzbuchhaltung
- Versicherungsabwicklung
- Verwaltung von Kunden-Ersatzfahrzeugen
- Kundeninformation und -benachrichtigung