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Award for banner
The Upper Austrian battery manufacturer receives the international Eucusa Award 2021 for the first time for its efforts in customer satisfaction.
Award for banner
“Our credo: professional advice and comprehensive service,” emphasizes Franz Märzinger, Head of Sales and Marketing at Banner. “We are all the more pleased that we scored points in our Europe-wide customer survey with the aspects of good reputation, overall satisfaction and loyalty, in other words: a Banner customer remains a Banner customer.” The value of “information about changes” also contributed significantly to Banner being able to accept the Eucusa Award at the Urania in Vienna.
Customer proximity in over 70 countries
As an internationally renowned battery manufacturer, Banner customer support is provided by our own sales companies in 14 European countries. In addition, Banner exports to over 70 countries worldwide with 805 employees. Leading automobile manufacturers such as BMW Group, VW, Porsche, Mercedes, Volvo and many more value this proximity. The consulting company Eucusa analyzes employee and customer engagement through integrated strategic surveys and targeted follow-up processes until successful implementation. Eucusa has been supporting the battery manufacturer in implementing its customer surveys for years. “We use this feedback system, i.e. the Eucusa international comparison database, to determine the satisfaction of our customers at regular intervals,” summarizes Märzinger.